What’s inside?

In an industry where only 1 in 3 clients are, on average, willing to recommend their primary firm to a friend or colleague, the value of checking in with your clients and candidates cannot be overstated. But where, and how, should your firm begin when designing a satisfaction survey initiative? And what steps can be taken to maximize the ROI of a survey program for your team, clients, candidates, and even prospects?

We’ve compiled this checklist to help your team:

  • Build an execution roadmap
  • Avoid common survey pitfalls
  • Gain the most valuable insights possible from the initiative.

Our mission? To arm organizations with the tools to supercharge their survey strategies and, in turn, revolutionize their customer experience (and talent and employee experience) game.

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  • ClearlyRated

    ClearlyRated is dedicated to assisting our clients kick a** in their client experience strategy and continuously on a mission to help B2B service firms differentiate themselves based on their service excellence. Our platform blends a short, client satisfaction survey leveraging NPS® to improve retention, grow accounts, win new business, and boost online reputation.