B2B service providers place significant reliance on client satisfaction and service quality to both retain their clientele and stand out in a competitive landscape. Particularly during economic downturns and industry challenges, the significance of service quality and client satisfaction becomes even more pronounced in determining business success. This partially explains the widespread prioritization of customer…
Read on for the latest NPS® benchmarks for the IT Services industry. IT service providers, much like other B2B service firms, place significant reliance on client satisfaction and service quality to both retain their clientele and stand out in a competitive landscape. Particularly during economic downturns and industry challenges, the significance of service quality and…
Discover the latest NPS® benchmarks for the legal industry in ClearlyRated’s annual Industry Benchmark Study, which delves into emerging NPS trends within the legal field. Law firms, much like other B2B service firms, place significant reliance on client satisfaction and service quality to both retain their clientele and stand out in a competitive landscape. Particularly…
Insurance providers, much like other B2B service firms, place significant reliance on client satisfaction and service quality to both retain their clientele and stand out in a competitive landscape. Particularly during economic downturns and industry challenges, the significance of service quality and client satisfaction becomes even more pronounced in determining business success. This partially explains…
HR service providers, much like other B2B service firms, place significant reliance on client satisfaction and service quality to both retain their clientele and stand out in a competitive landscape. Particularly during economic downturns and industry challenges, the significance of service quality and client satisfaction becomes even more pronounced in determining business success. This partially…
While the staffing industry grew like gangbusters in 2021 and 2022, this year’s numbers and remaining projections reveal a slowdown with declining overall revenue. During economic lulls like this one, service quality and client satisfaction grow even more essential to maintaining business success. In fact, business leaders across sectors identified customer experience (CX) as a…
Accounting firms – like other professional service providers – rely heavily on client satisfaction and service quality to retain accounts and differentiate from the competition. Service quality and client satisfaction grow even more essential to business success during economic lulls and industry challenges. This may partially explain why business leaders across sectors prioritized customer experience…
At ClearlyRated we believe it’s good business for B2B service providers to place the client experience (CX) at the heart of their growth strategy. That’s why we’ve made it our mission since 2003 to help B2B firms get honest feedback about their service. Doing so helps them both to improve their CX and to credibility…
These days it goes without saying: The pandemic and simultaneous social movements gave people a new perspective and reordered their priorities. For many people, work and career got knocked down a few rungs while flexibility, fulfillment, and inclusion moved up. Hence, the Great Resignation (or the Great Reshuffle, depending on how we look at it)….
Recently, we had the pleasure of announcing our inaugural list of Best Staffing Firms for Women. This designation recognizes firms that deliberately foster work environments in which women can thrive and are more likely to receive parity in career growth and compensation. Why Are We Shining a Light on Women in Staffing? As our CEO,…
Originally published May 2022, updated June 2023 Throughout the early 2020s, the pandemic paired with social upheavals and shifting worker priorities led to climbing turnover rates. As companies across all industries struggled with retention, more were forced to care about their employee experience (EX). While many organizations have long understood the importance of their client…
We’ll come right out with it – Digital surveys beat paper surveys. The ’90s have made a comeback, but that doesn’t extend to old-school survey techniques. The only time it’s better to use a paper survey is when the majority of your survey pool can’t be reached online. The fact is; paper surveys are time…
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Bain & Company, and Fred Reichheld.
