The research is clear. Online client (and talent) ratings matter greatly to your buyers. Research shows that 86% of customers look to online, third-party reviews as proof that the purchase they are considering will deliver the value they’re seeking1. And buyers of B2B services report that online ratings and reviews are 2x as trustworthy as…
It probably wouldn’t surprise you to learn that 86% of customers look to online, third-party reviews as proof that the purchase they are considering will deliver the value they’re seeking1. And if you think back to your most recent purchases, you might find that you used this methodology too. You probably have your own experience…
The ClearlyRated team is thrilled to announce that we have been awarded a Top Workplaces 2019 honor by The Oregonian! We are incredibly proud to be one of only 99 companies that made this year’s list of Top Workplaces in Oregon and Southwest Washington – a designation based exclusively on feedback that our employees provided…
The team at ClearlyRated is thrilled to announce that we’ve made the Inc. 5000 list of fastest-growing private companies. We were honored to be one of the 60 fastest growing Oregon companies on the list and within the top 500 software companies across the United States. “This is a real testament to our team and…
As an RPO provider, you already know the client experience you provide is crucial to both retention rates as well as new business earnings. However, as an industry, RPO providers receive a Net Promoter® Score — a good barometer for satisfaction in the industry — of only 16%. A score that is well below the…
Vitamin T, the talent agency for digital creatives, has been working with ClearlyRated since 2011 to measure the experience of their clients and placed talent. Utilizing the Net Promoter® Score to monitor and improve client service, the Vitamin T team has generated increasing levels of customer value and service quality year-over-year since the brand’s inception….
Anne Donovan, President of Xenium HR, has over 25 years’ experience in HR services – including providing strategic leadership to Xenium as President since 2009. An active member of the HR community, she is also a former board member for the National Association of Professional Employer Organizations (NAPEO) and a respected thought leader throughout the…
Your NPS® survey program is only as successful as the amount of effort put behind maximizing on its outcome. Which largely depends on how involved, motivated, and aware your internal team and employees are. Since after all, NPS is a true company-wide effort. Need a refresher with NPS (Net Promoter® Score)? Click here to learn…
Partnership to help firms incorporate real-time client feedback into business analytics to inform strategies for growth Portland, Ore. and Newtown Square, Pa. – ClearlyRated a leading provider of client satisfaction surveys and service quality research for professional service providers, and Wilson Allen, a software, strategic consulting, and technical services provider for firms today announced a…
One of the questions we hear from many firms is how frequently they should survey their clients. And while the idea of surveying more than once annually can be daunting, accounting client and buyer data suggests that a more frequent survey cadence can have significant benefits for your organization’s service quality. Our 2019 Accounting Industry…
It can be easy to focus a majority of your energy on your Promoters and Detractors. After all, they’re the cohort of your clients who are most likely to spend time talking about you (the good and the ugly), reviewing you, and in the case of a Promoter – referring you. Not sure what we…
One of the questions we hear from many law firms is how frequently they should survey their clients. And while the idea of surveying more than once annually can be daunting, legal client and buyer data suggests that a more frequent survey cadence can have significant benefits for your organization’s service quality. Our 2019 Legal…
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Net promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc.
Bain & Company, and Fred Reichheld.
