Today, nearly every client experience in nearly every business service sector is driven or supported by rapidly-evolving digital technology. And as more firms invest in initiatives that measure and improve the client experience (commonly known as ‘CX initiatives’), we are seeing the significant impact of technological innovation on the implementation and outcomes of CX strategy….
We know a positive client experience is a critical factor in any insurance firm’s success. In fact, recently published research suggests clients who have a poor experience with their firm (as indicated by their satisfaction rating) are nine times more likely to be actively looking for a new insurance provider1. And as the industry and…
Any firm that embarks on a CX (or “client experience”) initiative knows that means asking their clients for feedback. These days, that feedback method is usually a digital survey, sent to clients via email, asking for quantitative and qualitative feedback on the experience they’ve had with your firm. But how do you avoid exhausting your…
In Part 1 of our 2-part blog series focused on Diversity, Equity, and Inclusion: Continuing the Conversation, I shared some of the latest data that ClearlyRated has published about the state of DEI in staffing. But what to do with this information? That’s where the three panelists from our recent American Staffing Association webinar (DeLibra…
The true ROI of any Client Experience (CX) program comes from the action your firm takes with the client data you’ve gathered. The more comprehensive the action, the higher ROI from your program! That means addressing both negative feedback (to identify and protect at-risk revenue) AND positive feedback (to build reputation and earn new business). …
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Diversity, equity, and inclusion in the workplace (“DEI” for short) is a top-of-mind topic for professionals and leaders across organizations and industries. It’s no different at ClearlyRated. In the past year our team has taken collective action towards addressing our own policies and culture, while also focusing research and product initiatives towards helping ourselves and…
At ClearlyRated, our mission is to help business service providers put the customer and employee experience at the heart of their growth strategy. And we’ve had the privilege of working with insurance firms to this end for 8 years. This year, I’m very pleased to announce that the ClearlyRated team has launched “Best of Insurance”—an…
For those of us working in the professional service industries such as staffing and accounting, it likely isn’t a surprise that our industries lack diversity. Some of us have long assumed there is a pay equity gap, and we have seen with our own eyes the lack of diversity in leadership. But, often those are…
At ClearlyRated, we try to approach everything from a research perspective—including our own software. We don’t just want to know if something works; we want to know how much it works and why. And thanks to our clients’ generosity, we have lots of insight into how ClearlyRated’s Net Promoter® Score satisfaction survey helps staffing firms…
I’m very pleased to announce the first-ever winners of ClearlyRated’s employee satisfaction award! While we have a long track record of recognizing firms in the staffing, accounting, and HR services industries for their exceptional client satisfaction scores, this is the first year that we invited organizations to survey their internal stakeholders—their employees—and to weigh their…
It is my most sincere honor to share that ClearlyRated has earned the 2020 Top Workplaces designation from the Oregonian. We proudly take our place at number 21 on the list of 45 small Oregon and SW Washington employers honored as Top Workplaces this year. What This Honor Means This Year 2020 is the second…
In June 2020, we committed to using ClearlyRated’s resources and platform to help address the systemic injustices that came to a more collective national awareness as a result of the George Floyd protests. While we’ve been collaborating with other organizations in the staffing industry to more deeply understand the world of staffing professionals (i.e. internal…
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Bain & Company, and Fred Reichheld.
