Join ClearlyRated co-founders Eric Gregg and Nathan Goff in a must-attend, free webinar designed to help your firm master CX measurement. Armed with our latest research data, Eric and Nathan will guide you through the evolution of CX best practices. Learn how to overcome the hurdles that stop many firms from moving forward with CX…
Learn the 5 stages of CX maturity as well as tips to get there and grow your bottom line.
B2B service providers have a lot of questions about online reviews: why they matter, how to get them, how to respond to them, and which review sites are the most important for firm growth. In this quick-hit 30-minute conversational webinar, ClearlyRated co-founders – CTO Nathan Goff and CEO Eric Gregg – will tackle your burning…
Insights from a Decade of Client Response Rate Data Introducing our newest research report: “Client Survey Response Rate Analysis: Key Takeaways and Discoveries,” a deep dive into feedback data and response rate trends by our expert analytics team. We’ve harnessed ClearlyRated’s massive dataset of client NPS® survey responses like never before. What’s in it for…
What I’m about to write shouldn’t surprise anyone. Unfortunately, based on how B2B firms compare with their B2C cousins, it might. Here goes: Customer experience (CX) management is not a “nice to have” for B2B firms — it’s mission critical.
We’re not alone in thinking that 2023 is the year of customer experience (CX).
Your firm’s online reputation significantly impacts its growth, influencing its ability to attract new clients and even enhance its internal employee staffing efforts by attracting highly skilled professionals.
A calendar of ClearlyRated ‘Best of’ industry awards and their registration deadlines. Last Update: January 9, 2024 Every year, ClearlyRated recognizes leading firms in professional service industries whose clients (and/or placed talent or internal employees) have ranked them in the elite class of service excellence. These annual service excellence awards are based exclusively on Net…
The Net Promoter® Score (NPS®) is a powerful tool. One simple question to your customers can reveal the health of your entire customer experience (CX). From there, you can pinpoint and fix areas of weakness, improving your CX. You can also uncover and capitalize on CX strengths, even celebrate those successes internally. Morale boost…
When it comes to getting ROI on your customer experience (CX) survey program, response rates play a huge role. Higher response rates paint a fuller picture of your CX. This helps you identify where to improve and, when the feedback is positive, can garner reviews that boost your marketing efforts. Survey programs with high response…
B2B service providers place significant reliance on client satisfaction and service quality to both retain their clientele and stand out in a competitive landscape. Particularly during economic downturns and industry challenges, the significance of service quality and client satisfaction becomes even more pronounced in determining business success. This partially explains the widespread prioritization of customer…
On their own, fake online reviews are nothing new but what is new is a powerful tool – AI – that can write them more convincingly and more quickly — and it’d be short-sighted not to admit the temptation that many businesses will face. In 2022, alone, Tripadvisor detected 1.3 million and Google identified 115…
Get the recognition you deserve and grow your business with ClearlyRated.
© 2024 ClearlyRated | All Rights Reserved. Privacy Policy | Non Disclosure
Net promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc.
Bain & Company, and Fred Reichheld.
