At ClearlyRated we believe it’s good business for B2B service providers to place the client experience (CX) at the heart of their growth strategy. That’s why we’ve made it our mission since 2003 to help B2B firms get honest feedback about their service. Doing so helps them both to improve their CX and to credibility…
These days it goes without saying: The pandemic and simultaneous social movements gave people a new perspective and reordered their priorities. For many people, work and career got knocked down a few rungs while flexibility, fulfillment, and inclusion moved up. Hence, the Great Resignation (or the Great Reshuffle, depending on how we look at it)….
We’ll come right out with it – Digital surveys beat paper surveys. The ’90s have made a comeback, but that doesn’t extend to old-school survey techniques. The only time it’s better to use a paper survey is when the majority of your survey pool can’t be reached online. The fact is; paper surveys are time…
Referrals are the best—right? Not only are they the least expensive way to generate leads but they’re often the highest quality leads. Plus, B2B buyers hold high trust for referrals while looking for new vendors. In fact, 84% of B2B decision makers begin their buying process with a referral. But before you can reap the…
People like to talk—about experiences, about other people, and about businesses. And they don’t always keep their thoughts to in-person conversations. People often share their ideas, opinions, and experiences online where they reach a much wider audience and this can shape your online reputation. Some favorite outlets for airing their thoughts include social media, review…
We are very pleased to announce the 2023 winners of ClearlyRated’s Employee Satisfaction award. We can’t speak highly enough of the firms on this list who dedicated time, energy, and resources to asking their internal staff for feedback and ensuring their employees felt supported. In a year marked by high turnover and labor market volatility,…
Online reviews are powerful marketing tools. Organizations with effective review programs build powerful credibility and are better at earning trust. In fact, our proprietary research shows that 87% of buyers use online ratings and reviews while deciding whether to work with a B2B service supplier. And reviews get even more powerful when customers see them…
post by post by Welcome to Season 2! We are thrilled to be back after a brief break. We are now refreshed from the holidays, motivated for the new year, and ready to chat about some client experience (CX) trends! Whether you have a CX strategy in place or working to build one, these trends…
Editor’s Note: This Service Recovery Paradox post was originally published in January 2018 and has been updated for accuracy and comprehensiveness. Here at ClearlyRated we spend a significant amount of time studying, practicing, and discussing the art of service recovery – both internally and with our business clients. After all, identifying service issues is only…
At ClearlyRated, we’ve consistently championed the Net Promoter® Score (NPS®) satisfaction survey. We believe in the power and beautiful simplicity of beginning with one question: How likely are you to recommend our company to a friend or colleague? This question gives survey takers real-life context, easily identifies your happy customers and your unhappy customers, and…
At ClearlyRated, we’re used to giving out awards, but… shucks. Now it’s our turn! (Can you tell we’re blushing?) Software review site G2 gave us the good news that ClearlyRated earned a Momentum Leader Award along with more accolades in these three categories: Enterprise Feedback Management, Online Reputation, and Experience Management. G2 bases its awards…
Our goal at ClearlyRated has always been to help you build credible proof of the exceptional experiences you deliver to your clients and internal staff, and to leverage that proof to grow your business. Which is why we’re so excited to announce a suite of new tools designed to make achieving that goal easier and…
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Bain & Company, and Fred Reichheld.
