Gone are the days when buyers had to make uneducated purchasing decisions. Now 89% of global consumers consult online reviews before deciding whether to buy. And that makes total sense. Let’s say you’re in the store comparing two vacuums (yay adulting!). Both have similar features, but one’s cheaper. Do you automatically go for that one…
Who has time to listen to podcasts these days? Well, actually, we hope you do because we’ve launched a series! But if you’re running low on time or just want to see if it’s worth a listen before committing yourself, check out this quick recap of one of our most popular episodes. Together, Bridget Harper,…
In late 2020, nearly every organization was trying to regain its footing while the world navigated COVID-19. The pandemic caused both predictable outcomes (think remote work) and unexpected effects (hello, Great Resignation). To help our clients understand what their employees were going through and how they were doing as an employer, we launched employee surveys….
Mergers and acquisitions (M&A) have been increasingly frequent across many industries. They’re an effective tool to drive growth and strengthen an organization’s market position, especially in challenging business climates—and these are challenging times. That may be why 92% of respondents to Deloitte’s survey on the future of M&A expect deal volume to either increase or…
Client-facing survey programs are like x-rays for your business operations. You may find that everything is healthy, or you may detect issues. The latter is what can also lead to survey objections from your team. However, if you detect issues, a good Net Promoter Survey® (NPS) program makes it easy to drill down so you…
Your employer brand is essential. It tells people what they can expect as an employee of your organization. And if that brand – and their expectations – are positive, then your good reputation will likely yield more qualified candidates. That’s 50% more candidates to be exact, according to research by LinkedIn. More good candidates mean…
This post was previously published in June 2019 and was recently updated. With thousands of companies, large and small, already using Net Promoter® Score (NPS®) surveys to measure customer satisfaction, many more are likely to jump on the bandwagon. And we welcome them! Caring about your customer experience (CX) is positive on all sides —…
Net Promoter® Score (NPS) is a powerful metric for business service firms. It is one of the most effective metrics because it directly asks the customer how likely they are to refer the company to a friend or colleague. NPS surveys help answer the following questions: How satisfied are our clients? Are there issues we…
My team at ClearlyRated spends a lot of time talking about client satisfaction and loyalty. We truly believe that for business service providers, the client experience (CX) must be at the heart of your business’ growth strategy. But in order for CX to inform business performance, it must be measured. Measuring CX is the only…
As B2B service provider, you strive to deliver great service to your clients. And in 2023, your clients have come to expect nothing short of an excellent experience with your company. But, what steps can you take to demonstrate your commitment to your clients and prospects? And how can you leverage the quality of the service you…
All B2B service firms rely heavily on client satisfaction and service quality to retain accounts and differentiate from the competition. As such, NPS can be a leading indicator of revenue retention, growth, and brand differentiation in a crowded marketplace. What is NPS? Net Promoter® Score (NPS) is a client satisfaction and service quality metric based…
We are very pleased to announce the 2022 winners of ClearlyRated’s Employee Satisfaction award! While we have a long track record of recognizing firms in the staffing and accounting industries for their exceptional client satisfaction scores, this is only the second year that we invited organizations to survey their internal stakeholders—their employees—and to weigh their…
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Bain & Company, and Fred Reichheld.
