3 Reasons Why DEI Should Be a Part of Your Client Experience Strategy

3 Reasons Why DEI Should Be a Part of Your Client Experience Strategy

Here at ClearlyRated, our primary purpose is to help business service firms maximize and differentiate on the client experience (CX). So when we launched our employee satisfaction survey that helps those same firms measure the employee experience as well as their performance on issues of diversity, equity, and inclusion (DEI), we fielded some understandable questions…

5 Tech Trends Driving the Future of CX Strategy

5 Tech Trends Driving the Future of CX Strategy

Today, nearly every client experience in nearly every business service sector is driven or supported by rapidly-evolving digital technology. And as more firms invest in initiatives that measure and improve the client experience (commonly known as ‘CX initiatives’), we are seeing the significant impact of technological innovation on the implementation and outcomes of CX strategy….

6 Ways to Combat Survey Fatigue and Supercharge Your CX Initiative

6 Ways to Combat Survey Fatigue and Supercharge Your CX Initiative

Any firm that embarks on a CX (or “client experience”) initiative knows that means asking their clients for feedback. These days, that feedback method is usually a digital survey, sent to clients via email, asking for quantitative and qualitative feedback on the experience they’ve had with your firm. But how do you avoid exhausting your…

Leverage Your Survey Results into Business Growth with ClearlyRated’s Financial Impact Report

Leverage Your Survey Results into Business Growth with ClearlyRated’s Financial Impact Report

In today’s data-centric world, it can be tempting to gather data about everything. And while it’s easy to see how client satisfaction data helps us learn more about our clients’ experience with our firms, we hear all the time about just how overwhelming it can be to look at all that aggregated information and figure…

List of Firms that Earned ClearlyRated’s 2021 Award for Employee Satisfaction

List of Firms that Earned ClearlyRated’s 2021 Award for Employee Satisfaction

I’m very pleased to announce the first-ever winners of ClearlyRated’s employee satisfaction award! While we have a long track record of recognizing firms in the staffing, accounting, and HR services industries for their exceptional client satisfaction scores, this is the first year that we invited organizations to survey their internal stakeholders—their employees—and to weigh their…

Never Miss Out on a Critical Client Conversation Again with ClearlyRated’s Real-Time Detractor Notifications

Never Miss Out on a Critical Client Conversation Again with ClearlyRated’s Real-Time Detractor Notifications

One of the most common “aha!” moments that we hear from our customers has to do with the value of our real-time client feedback. Many satisfaction survey programs can gather feedback and sentiment from your clients, but how many of them make sure that you see the most critical feedback the moment it’s been shared…

Integrate Your ClearlyRated NPS® Survey Program with Salesforce

Integrate Your ClearlyRated NPS® Survey Program with Salesforce

At ClearlyRated, we take pride in building bridges between our Net Promoter® survey program and the technologies that power your relationship with your clients. We know that the ability to see survey results directly within your company’s CRM is just one way that we can help you make your survey results visible throughout your organization…

Focusing on DEI with ClearlyRated Employee Satisfaction Program

Focusing on DEI with ClearlyRated Employee Satisfaction Program

With the launch of ClearlyRated’s internal employee satisfaction survey program, we have received some thoughtful and timely questions from our clients and partners about the diversity, equity, and inclusion (DEI) aspect of the program. These questions include: Why is now the time for companies to invest in surveying their employees and measuring their DEI efforts?…

ClearlyRated’s NPS® Survey Program Integrates with Microsoft Dynamics

ClearlyRated’s NPS® Survey Program Integrates with Microsoft Dynamics

Here at ClearlyRated, we are always looking for ways to make client feedback more accessible. We know that one method to accomplish this is by leveraging technology to make survey data available directly within the systems that your team already relies upon for their day-to-day work. Which is why we are excited to announce that…