The team at ClearlyRated is thrilled to announce that we’ve made the Inc. 5000 list of fastest-growing private companies. We were honored to be one of the 60 fastest growing Oregon companies on the list and within the top 500 software companies across the United States. “This is a real testament to our team and…
At ClearlyRated, we obsess over client and candidate feedback. And we stand by the belief that the most successful survey programs are those that make their results visible across the entire organization. That’s why we’re thrilled to announce our first integration with Bullhorn – a leading applicant tracking system and CRM in the staffing and…
Your NPS® survey program is only as successful as the amount of effort put behind maximizing on its outcome. Which largely depends on how involved, motivated, and aware your internal team and employees are. Since after all, NPS is a true company-wide effort. Need a refresher with NPS (Net Promoter® Score)? Click here to learn…
From the way you craft your survey emails to how you follow up on your results, there are several factors that can influence the overall success of your Net Promoter® survey program — and the long-term impact it has on both your organization and your revenue. Click here for a refresher on Net Promoter® Score>> Sourcing…
Net Promoter® Score (NPS®) – an increasingly popular measure of customer satisfaction – originally gained traction in a December 2003 Harvard Business Review article The One Number You Need to Grow, written by former Bain Consultant Fred Reichheld. Since then, NPS has consistently gained in popularity alongside Customer Experience (Cx) as more and more businesses…
Goodbye, Inavero! In February of 2019, Inavero officially became ClearlyRated® Read the press release here >> Saying goodbye is difficult, especially to a brand as loved as Inavero. Since 2007 the Inavero (now formally known as ClearlyRated) team has worked relentlessly to help business service providers place the client experience at the heart of their…
As we kick off 2019, I want to let you in on some big, totally awesome new stuff we have coming your way in February. I would be remiss to pass up the opportunity to use the Golden Globe win of the great flick Spider-Man: Into the Spider-Verse to create our web (see…
Times HAVE changed. While word of mouth is still important, there is a whole new medium where your reputation is being discussed – and it’s online. I know I personally let the world know if I’ve had a good experience online – like when MailChimp provided me with great customer service AND a free…
At ClearlyRated, we believe that it’s good business to place the client experience at the heart of your growth strategy. And after nearly 10 years of empowering professional service firms with client intelligence and actionable feedback, the ClearlyRated team is excited to announce the launch of our newest offering – ClearlyRated.com! ClearlyRated.com is an online…
Yelp, Google+, TripAdvisor – if I asked you to tell me about your company’s “online reputation” strategy, these are likely the websites that would come to mind. These online rating platforms were born of (and have helped usher in) a new era of digital buyer behavior; one that capitalizes on the innate human desire to…
Don’t leave your clients hanging… A common concern we hear from service providers that conduct regular client satisfaction surveys is what to do after surveying their clients. There is plenty of work to be done while surveys are in the field: reaching out to detractors and moving through issue resolution; celebrating service wins and recognizing internal…
As a B2B service provider, you work hard to provide great service to your clients. But what happens when you make a mistake? When that one task slips through the cracks? That one email your client is waiting on is late? Or worse – what happens if your client experiences an issue that you don’t even know…
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Bain & Company, and Fred Reichheld.
