Join ClearlyRated’s CEO Eric Gregg for this quick-hit 30-minute webinar as he reveals brand new research, including the latest NPS® benchmarks for IT Services and highlights from our Industry Benchmark Study. Get a sneak preview of our upcoming report, and gain insight into the minds of IT services buyers. What you’ll learn: Get your hands…
post by post by In this episode, we discuss the crucial role of Customer Experience (CX) in IT Services. While CX is a regular topic on our podcast, we seldom hear about its importance in the IT sector. We’ve invited Lori Cunningham from Apex Systems to enlighten us on the subject. As Apex’s Strategy Executive for Energy,…
Given today’s digital landscape, a great customer experience (CX) has become so vital for IT Service providers that it’s virtually a make-or-break requirement. By being committed to managing CX effectively, these firms can steer a strategic path towards success, trust, credibility, and growth. The Stakes Are High The game of delivering impeccable IT services is…
Read on for the latest NPS® benchmarks for the IT Services industry. IT service providers, much like other B2B service firms, place significant reliance on client satisfaction and service quality to both retain their clientele and stand out in a competitive landscape. Particularly during economic downturns and industry challenges, the significance of service quality and…
NPS® 101 for IT Service Providers The original post was updated in October 2023 As an IT service provider, you strive to deliver great service to your clients. And in 2023, your clients have come to expect nothing short of an excellent experience with your company. But, what steps can you take to demonstrate your commitment…
IT service providers – like MSPs and VARs – rely heavily on client satisfaction and service quality to retain accounts and differentiate from the competition. As such, NPS can be a leading indicator of revenue retention, growth, and brand differentiation in a crowded (and often unruly) marketplace. What is NPS? Net Promoter® Score (NPS) is…
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Bain & Company, and Fred Reichheld.
