Legal Buyer Insights Benchmark Study
Each year ClearlyRated puts its survey capabilities and research experts to work to provide a deeper look at that question and numerous others facing the industry.
Highlights from our Latest Legal Industry Benchmark Study
Join ClearlyRated’s CEO Eric Gregg for this quick-hit 30-minute webinar as he reveals brand new research, including the latest NPS® benchmarks for the legal industry and highlights from our Industry Benchmark Study. Get a sneak preview of our upcoming report, and gain insight into the minds of legal buyers. What you’ll learn: Empower your firm…
2023 NPS® Benchmarks for the Legal Industry
Discover the latest NPS® benchmarks for the legal industry in ClearlyRated’s annual Industry Benchmark Study, which delves into emerging NPS trends within the legal field. Law firms, much like other B2B service firms, place significant reliance on client satisfaction and service quality to both retain their clientele and stand out in a competitive landscape. Particularly…
NPS® 101 for Law Firms
The original post was updated in October 2023 As a lawyer or legal practice administrator, you strive to deliver great service to your clients. And in 2023, your clients have come to expect nothing short of an excellent experience with your firm. But, what steps can you take to demonstrate your commitment to your clients and…
2022 Legal Industry NPS® Benchmarks
Law firms – like other professional service providers – rely heavily on client satisfaction and service quality to retain key accounts and differentiate from the competition. As such, NPS can be a leading indicator of revenue retention, growth, and brand differentiation in a crowded marketplace. What is NPS? Net Promoter® Score (NPS) is a client…
ClearlyRated and Wilson Allen Announce Strategic Partnership to Empower Law Firms with Actionable Client Experience Data
Partnership to help firms incorporate real-time client feedback into business analytics to inform strategies for growth Portland, Ore. and Newtown Square, Pa. – ClearlyRated a leading provider of client satisfaction surveys and service quality research for professional service providers, and Wilson Allen, a software, strategic consulting, and technical services provider for firms today announced a…
Legal Client Survey Frequency Tied to Law Firm NPS®
One of the questions we hear from many law firms is how frequently they should survey their clients. And while the idea of surveying more than once annually can be daunting, legal client and buyer data suggests that a more frequent survey cadence can have significant benefits for your organization’s service quality. Our 2019 Legal…
Corporate Law Firms: Here’s What Makes you Referrable (And What Doesn’t)
Referrals hold immense power in the heart and mind of the corporate legal buyer. They are able to sway opinions and, in many cases, convince a client to take their business to a competing service provider. In fact, according to our 2019 Legal Buyer Benchmark Survey, referrals are a prospective client’s top resource when vetting…
Law Firm Client Behavior in 2019: What Matters & How New Clients Find You
According to Thomson Reuters, demand for legal services is up nearly 2% since 2017, and our own legal market research shows that most existing corporate clients expect to need more assistance from law firms in 2019, with 47% reporting that they expect an increase in legal needs this year. These numbers indicate an opportunity for…
