With unemployment at a record low, today’s job candidates have options. Despite your best recruiting efforts, getting a candidate in the door doesn’t guarantee they’ll accept an offer. And more often than not, your client’s ideal candidate is also the top choice at another company. So in this race for top talent, how can staffing…
As the Director of Client Services for ClearlyRated, I work closely with hundreds of staffing firms who leverage client and talent satisfaction surveys to improve the experience of what it’s like working with their business. Most staffing firm clients easily recognize the importance of client-based feedback, yet fail to realize that keeping an ongoing pulse…
I work with staffing firms to administer client and candidate satisfaction surveys. As staffing firms are starting to place more of an emphasis on the candidate experience at their firms, we’re seeing a trend towards more frequent surveying that correlates with key touch-points throughout a given employment journey. But with a more frequent survey cadence…
3 Tips for Collecting Money while Preserving the Staffing-Client Relationship Statistics tell us that it costs up to five times more to acquire a new customer than to retain an old one. But in many cases, staffing agencies fail to properly manage and collect payments on overdue accounts – which, in turn, may result in…
You aren’t growing even close to the rate that the staffing industry is averaging. You are not hitting your profit targets. Your recruiters want more resources, but your budget doesn’t support it. You want to hire the best people in the industry. However, you can’t afford them right now. “There is no silver bullet.” How…
Last week, Eric Gregg (CEO and Founder of ClearlyRated) hosted a panel webinar that featured three winners of the 2018 Best of Staffing® award for talent satisfaction. Andrea Pion (Vice President of National Client Programs for The DAVIS Companies), Ashley Brickman (Engagement Manager for IDR) and Jenifer Lambert (Vice President of Sales & Marketing at TERRA Staffing Group) are leaders…
Last week, Eric Gregg (CEO and Founder of ClearlyRated) hosted a panel webinar that featured three winners of the 2018 Best of Staffing® award for client satisfaction. Susie Hall (President at Vitamin T), Tammi Heaton (COO at PrideStaff), and Jeff Miller (Managing Director at EdgeLink) are leaders of organizations with a proven track record of consistent, remarkable client service (all…
Last week, Eric Gregg (Founder and CEO here at ClearlyRated) and Kyle Braun (President of the Staffing and Recruiting Group at Careerbuilder) hosted a webinar covering key findings from this year’s Staffing Advantage Report – a joint industry study that asks today’s hiring managers, job seekers, and staffing employees about what they identify as key…
Most staffing leaders I talk to these days would agree that the industry is undergoing a momentous shift in how we do business. It’s a change driven by talent shortages, technology and automation, and generational flux. But at the heart of the industry, no matter how much it evolves, we’re still all about people. Nowhere…
As a staffing and recruiting firm, you take pride in delivering amazing service and lasting results to your clients. And, given the level of competition in the industry, it makes sense to differentiate on (and build your company around) this promise. But what if I told you that the reputation of the industry as a whole is working against…
Employment agencies continue to grow in popularity, but there are still many misconceptions about how they work. Leveraging more than a million survey responses over the last decade, we’ve identified and dispelled the 5 most common myths about working with an employment agency. Myth 1: I will be charged money to work with an employment…
When charged with the task of hiring a staffing agency in today’s ever-changing business environment, many companies find it’s no longer a question of whether or not to implement a flexible workforce strategy, but rather which staffing agency or agencies are best to partner with when building and executing that strategy. Leveraging more than a…
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Bain & Company, and Fred Reichheld.
