We’re not alone in thinking that 2023 is the year of customer experience (CX). As you’ll see below, 65% of organizations plan to increase their CX technology spend this year. When non-essential spending goes down, every customer interaction matters. Business leaders know they must deliver an outstanding CX to compete during times of lean economic growth. Make sure your team is ready. Take the following CX trends into account as you firm up your 2023 CX strategy.

To get our customer success team’s take on these trends, plus two more, listen to our recent Survey Says! podcast episode: CX Trends of 2023.

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  • ClearlyRated

    ClearlyRated is dedicated to assisting our clients kick a** in their client experience strategy and continuously on a mission to help B2B service firms differentiate themselves based on their service excellence. Our platform blends a short, client satisfaction survey leveraging NPS® to improve retention, grow accounts, win new business, and boost online reputation.