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ClearlyRated
post by
ClearlyRated
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Welcome to Season 2! We are thrilled to be back after a brief break. We are now refreshed from the holidays, motivated for the new year, and ready to chat about some client experience (CX) trends! Whether you have a CX strategy in place or working to build one, these trends should accompany your CX goals and initiatives in 2023.

  1. Automation and self-service
  2. Personalization 
  3. Digital CX
  4. Phygital Experience (Physical & Digital)
  5. Customer Service 
  6. Lean Budgets (Do more with less)
  7. Conversational Service

Thank you for listening to our podcast week after week! If you continue to like what you hear, follow us on social media for the latest episodes and our fantastic content we post weekly!

  • Bridget Harper

    Bridget Harper is the VP of Customer Success at ClearlyRated. In that role, she works with executives and leaders to help them measure and improve the service they provide to their clients. Bridget believes that the best way to consult on a “Wow” experience, is by creating one at ClearlyRated. Her team works hard to not only be a valued partner, but also the one you most look forward to working with throughout the year.

  • Ryen Salo

    Ryen is the Director of Customer Success at ClearlyRated and has 9+ years of experience. She’s equally passionate about leading teams and helping customers achieve success. By leading with empathy, compassion, and understanding, Ryen has been able to create environments where team members have a safe space to enhance their skills, which positively impacts the relationship with their customers.