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ClearlyRated
post by
ClearlyRated
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In this episode, we discuss the crucial role of Customer Experience (CX) in IT Services. While CX is a regular topic on our podcast, we seldom hear about its importance in the IT sector. We’ve invited Lori Cunningham from Apex Systems to enlighten us on the subject. As Apex’s Strategy Executive for Energy, she is a whiz in client management, overseeing intricate sales, project, and global programs. Her hallmark is fostering and maintaining robust internal and external relationships. In this episode, we’ll cover:

• The technology side of Apex
• The challenges encountered in combining IT Services and CX
• The effect of the ClearlyRated solution on Apex’s CX objectives 
• The lessons they’ve learned from their attempts at delivering high-quality service in IT Services
• The unique aspects of CX in the IT services field

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  • Bridget Harper

    Bridget Harper is the VP of Customer Success at ClearlyRated. In that role, she works with executives and leaders to help them measure and improve the service they provide to their clients. Bridget believes that the best way to consult on a “Wow” experience, is by creating one at ClearlyRated. Her team works hard to not only be a valued partner, but also the one you most look forward to working with throughout the year.

  • Ryen Salo

    Ryen is the Director of Customer Success at ClearlyRated and has 9+ years of experience. She’s equally passionate about leading teams and helping customers achieve success. By leading with empathy, compassion, and understanding, Ryen has been able to create environments where team members have a safe space to enhance their skills, which positively impacts the relationship with their customers.