I work with staffing firms to administer client and candidate satisfaction surveys. As staffing firms are starting to place more of an emphasis on the candidate experience at their firms, we’re seeing a trend towards more frequent surveying that correlates with key touch-points throughout a given employment journey. But with a more frequent survey cadence…
You aren’t growing even close to the rate that the staffing industry is averaging. You are not hitting your profit targets. Your recruiters want more resources, but your budget doesn’t support it. You want to hire the best people in the industry. However, you can’t afford them right now. “There is no silver bullet.” How…
Last week, Eric Gregg (CEO and Founder of ClearlyRated) hosted a panel webinar that featured three winners of the 2018 Best of Staffing® award for client satisfaction. Susie Hall (President at Vitamin T), Tammi Heaton (COO at PrideStaff), and Jeff Miller (Managing Director at EdgeLink) are leaders of organizations with a proven track record of consistent, remarkable client service (all…
Last week, Eric Gregg (Founder and CEO of ClearlyRated) and Adelaide Ness (Executive Vice President of The Rainmaker Companies) hosted a webinar titled: “From Service Management to Service Excellence: Unlocking your Firm’s Growth Potential.” Eric and Adelaide took turns peeling back the layers of a winning client service strategy for accounting firms – from internal culture…
Last week, Eric Gregg (Founder and CEO here at ClearlyRated) and Kyle Braun (President of the Staffing and Recruiting Group at Careerbuilder) hosted a webinar covering key findings from this year’s Staffing Advantage Report – a joint industry study that asks today’s hiring managers, job seekers, and staffing employees about what they identify as key…
Most staffing leaders I talk to these days would agree that the industry is undergoing a momentous shift in how we do business. It’s a change driven by talent shortages, technology and automation, and generational flux. But at the heart of the industry, no matter how much it evolves, we’re still all about people. Nowhere…
Portland, OR – February 15, 2018 – ClearlyRated, a leading provider of client satisfaction surveys and service quality research for accounting firms, announced the winners of the 2018 Best of Accounting™ Award today on ClearlyRated.com. The Best of Accounting™ award recognizes accounting industry leaders in client satisfaction and service quality based exclusively on ratings provided…
Last week, Kat Kocurek (our VP of Marketing) hosted a webinar on the topic of “Service Quality as a Strategy for Growth: How Accounting Firms Win in 2018.” Kat shared a first look at findings from ClearlyRated’s annual Accounting Industry Benchmark Study – which surveyed 681 prospects and clients of accounting firms. Key findings shed light…
As a B2B service provider, you work hard to provide great service to your clients. But what happens when you make a mistake? When that one task slips through the cracks? That one email your client is waiting on is late? Or worse – what happens if your client experiences an issue that you don’t even know…
Some of you have asked why ClearlyRated spends so much time talking about (and sometimes giving away) Fitbits. That’s a reasonable question – best answered with a short anecdote pulled from the Gregg family archives. Ready for a quick trip down memory lane? I can promise self-deprecating humor and halloween photos. Here we go……
Employment agencies continue to grow in popularity, but there are still many misconceptions about how they work. Leveraging more than a million survey responses over the last decade, we’ve identified and dispelled the 5 most common myths about working with an employment agency. Myth 1: I will be charged money to work with an employment…
When charged with the task of hiring a staffing agency in today’s ever-changing business environment, many companies find it’s no longer a question of whether or not to implement a flexible workforce strategy, but rather which staffing agency or agencies are best to partner with when building and executing that strategy. Leveraging more than a…
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Bain & Company, and Fred Reichheld.
