Editor’s Note: This Service Recovery Paradox post was originally published in January 2018 and has been updated for accuracy and comprehensiveness. Here at ClearlyRated we spend a significant amount of time studying, practicing, and discussing the art of service recovery – both internally and with our business clients. After all, identifying service issues is only…
Sometimes an outside perspective can shake things up to expose lurking issues and reveal a sustainable solution. That’s what happened for Integrity Staffing Solutions, now a 5-time Best of Staffing Client Satisfaction winner. Challenge When it came to Integrity Staffing’s client experience (CX), leaders at Integrity didn’t know what they didn’t know. But ignorance isn’t…
At ClearlyRated, we’ve consistently championed the Net Promoter® Score (NPS®) satisfaction survey. We believe in the power and beautiful simplicity of beginning with one question: How likely are you to recommend our company to a friend or colleague? This question gives survey takers real-life context, easily identifies your happy customers and your unhappy customers, and…
Recent labor shortages seem to have touched every business in America, from large corporations to small-town, family-run businesses. And these companies are leaning heavily on staffing firms to find talent thanks to a job market tilted in candidates’ favor. But staffing firms are dealing with the same challenging circumstances. As firms struggle to find, recruit,…
Our goal at ClearlyRated has always been to help you build credible proof of the exceptional experiences you deliver to your clients and internal staff, and to leverage that proof to grow your business. Which is why we’re so excited to announce a suite of new tools designed to make achieving that goal easier and…
Gone are the days when buyers had to make uneducated purchasing decisions. Now 89% of global consumers consult online reviews before deciding whether to buy. And that makes total sense. Let’s say you’re in the store comparing two vacuums (yay adulting!). Both have similar features, but one’s cheaper. Do you automatically go for that one…
When our CEO, Eric Gregg, hosted a panel at the 2022 Association for Accounting Marketing (AAM) Summit, it was so popular, that we decided to host an encore discussion for accounting marketers who couldn’t make it to the Louisville summit. His panel of experts included Gabe Tevrizian of REDW, Mitch Reno of Rehmann, and Jen…
Who has time to listen to podcasts these days? Well, actually, we hope you do because we’ve launched a series! But if you’re running low on time or just want to see if it’s worth a listen before committing yourself, check out this quick recap of one of our most popular episodes. Together, Bridget Harper,…
In late 2020, nearly every organization was trying to regain its footing while the world navigated COVID-19. The pandemic caused both predictable outcomes (think remote work) and unexpected effects (hello, Great Resignation). To help our clients understand what their employees were going through and how they were doing as an employer, we launched employee surveys….
For 14 years, ClearlyRated has partnered with CareerBuilder and ASA to commission in-depth market research that uncovers insights from hiring managers, job seekers, and staffing professionals. We surveyed nearly 1,400 job candidates between April 6, and May 2, 2022. More than 70% of respondents were employed full-time, 40% saw themselves as active job seekers (whether…
Client-facing survey programs are like x-rays for your business operations. You may find that everything is healthy, or you may detect issues. The latter is what can also lead to survey objections from your team. However, if you detect issues, a good Net Promoter Survey® (NPS) program makes it easy to drill down so you…
Your employer brand is essential. It tells people what they can expect as an employee of your organization. And if that brand – and their expectations – are positive, then your good reputation will likely yield more qualified candidates. That’s 50% more candidates to be exact, according to research by LinkedIn. More good candidates mean…
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Bain & Company, and Fred Reichheld.
