As a global career platform helping both candidates get job opportunities and recruiters reach out to them through optimized campaigns, Talent.com often receives questions from clients and partners about recruiting specific generations. In this article, find four factors you can apply to your recruitment strategies specific to hiring Millennials, who make up the largest portion…
Here at ClearlyRated, our primary purpose is to help business service firms maximize and differentiate on the client experience (CX). So when we launched our employee satisfaction survey that helps those same firms measure the employee experience as well as their performance on issues of diversity, equity, and inclusion (DEI), we fielded some understandable questions…
Today, nearly every client experience in nearly every business service sector is driven or supported by rapidly-evolving digital technology. And as more firms invest in initiatives that measure and improve the client experience (commonly known as ‘CX initiatives’), we are seeing the significant impact of technological innovation on the implementation and outcomes of CX strategy….
We know a positive client experience is a critical factor in any insurance firm’s success. In fact, recently published research suggests clients who have a poor experience with their firm (as indicated by their satisfaction rating) are nine times more likely to be actively looking for a new insurance provider1. And as the industry and…
Any firm that embarks on a CX (or “client experience”) initiative knows that means asking their clients for feedback. These days, that feedback method is usually a digital survey, sent to clients via email, asking for quantitative and qualitative feedback on the experience they’ve had with your firm. But how do you avoid exhausting your…
In Part 1 of our 2-part blog series focused on Diversity, Equity, and Inclusion: Continuing the Conversation, I shared some of the latest data that ClearlyRated has published about the state of DEI in staffing. But what to do with this information? That’s where the three panelists from our recent American Staffing Association webinar (DeLibra…
The true ROI of any Client Experience (CX) program comes from the action your firm takes with the client data you’ve gathered. The more comprehensive the action, the higher ROI from your program! That means addressing both negative feedback (to identify and protect at-risk revenue) AND positive feedback (to build reputation and earn new business). …
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Diversity, equity, and inclusion in the workplace (“DEI” for short) is a top-of-mind topic for professionals and leaders across organizations and industries. It’s no different at ClearlyRated. In the past year our team has taken collective action towards addressing our own policies and culture, while also focusing research and product initiatives towards helping ourselves and…
For those of us working in the professional service industries such as staffing and accounting, it likely isn’t a surprise that our industries lack diversity. Some of us have long assumed there is a pay equity gap, and we have seen with our own eyes the lack of diversity in leadership. But, often those are…
American businesses are well into #TheGreatRehire – jobs are coming back and economies are recovering – but millions of workers remain unemployed. Staffing firms completely pivoted strategies, even as their own workers managed a pandemic and its economic repercussions. Now that we are a year into the pandemic and weathered hiring rollercoasters, what’s next? Where…
A common question we hear from B2B firms that survey their clients is how to improve their client survey response rate. Put differently, they want to know how they can grow the percentage of clients who provide feedback when asked. While this may seem like a basic question, these folks are right on track. It…
At ClearlyRated, we try to approach everything from a research perspective—including our own software. We don’t just want to know if something works; we want to know how much it works and why. And thanks to our clients’ generosity, we have lots of insight into how ClearlyRated’s Net Promoter® Score satisfaction survey helps staffing firms…
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Bain & Company, and Fred Reichheld.
