When we speak to our existing clients about the ways they use our Net Promoter® Score (NPS®) survey program to understand their client (and talent) engagement, we hear the same refrain over and over: Before our first survey, we had no idea how much we would love the Shout Outs, and now we can’t live…
Here at ClearlyRated, we’re committed to making it as easy as possible for B2B service firms to maximize the return on their client survey investment. We see many businesses struggle with a critical value-driver in the survey process: capitalizing on the positive feedback they receive from their most satisfied clients. While many organizations understand how…
Here at ClearlyRated, we spend a lot of time deliberating about how to best help B2B service providers leverage their client (or, for staffing and recruiting firms, talent) feedback for growth. In addition to administering industry awards for client satisfaction, we have invested a great deal of time and energy helping the businesses we serve…
We’re excited to share that ClearlyRated now has two powerful ways to automate your client and talent survey programs with our Bullhorn integration. Our first custom tab integration automatically makes all your ClearlyRated survey responses visible in Bullhorn, where your recruiters and account managers work every day. Now we’re thrilled to offer a second way…
“Should I be surveying my temporary talent during the COVID-19 outbreak? I’m afraid that with all of the bad news out there currently that they won’t respond or it will seem inappropriate.” I received this question from a client of ours; a long-time staffing leader who takes the experience and satisfaction of the talent his…
At ClearlyRated, we spend a lot of time talking about Detractors and Promoters—generally speaking, dissatisfied and satisfied clients as indicated by the Net Promoter® Score (NPS®) methodology. And with good reason: your staffing firm’s reputation hinges on how your clients experience working with you, and getting a clear measure of your service quality is good…
We’re headed into our second month of the COVID-19 pandemic, and the business services landscape looks very different than it did a matter of weeks ago. Conferences have been canceled, entire teams have transitioned to remote work, and we are now grappling with unprecedented economic uncertainty. Amidst all of this, there are 3 questions that…
ClearlyRated® is thrilled to announce winners of the 2020 Best of Accounting award program! We’re incredibly excited to recognize the Best of Accounting winners for their commitment to service excellence and their efforts to foster a memorable and remarkable client experience. What is Best of AccountingTM? Best of Accounting is an industry award recognizing accounting…
We are excited to be launching support for SMS (texting) of our survey invitations. This new feature requires us to make some changes to the ClearlyRated dashboard reports. With that, an additional data field called ‘contact_sms’ will be included in the existing reports that are available to be exported from our software. This change may impact you…
Companies of every shape and size know that it hurts to lose an employee. In the staffing industry, it can be even more painful, especially when you consider that account managers and recruiters are the face of your business and in most cases are the primary relationship holders with prized clients and highly sought-xafter talent….
Millennials make up 45% of the American workforce today; and that number is projected to reach 60% within the next 10 years. It’s no surprise, then, that staffing and recruiting leaders are increasingly working with millennial clients and talent. But it’s also important to note that members of the millennial generation make up 56% of…
The research is clear. Online client (and talent) ratings matter greatly to your buyers. Research shows that 86% of customers look to online, third-party reviews as proof that the purchase they are considering will deliver the value they’re seeking1. And buyers of B2B services report that online ratings and reviews are 2x as trustworthy as…
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Bain & Company, and Fred Reichheld.
