Millennials are now the largest generation in the American workforce, and that means, as a staffing agency, they’re not only the largest pool of applicants you have to pull from, they also make up a significant portion of your current (and the majority of your future) clientele. As Baby Boomers begin to age out of…
According to ClearlyRated’s 2019 Accounting Industry Benchmark Study, most existing accounting clients expect to need more assistance from accounting firms in 2019, with 60% reporting that they expect an increase in accounting needs this year. These numbers indicate an opportunity for accounting firm growth and expansion, but findings from our industry benchmark study also depict…
Referrals hold immense power in the heart and mind of the corporate legal buyer. They are able to sway opinions and, in many cases, convince a client to take their business to a competing service provider. In fact, according to our 2019 Legal Buyer Benchmark Survey, referrals are a prospective client’s top resource when vetting…
According to Thomson Reuters, demand for legal services is up nearly 2% since 2017, and our own legal market research shows that most existing corporate clients expect to need more assistance from law firms in 2019, with 47% reporting that they expect an increase in legal needs this year. These numbers indicate an opportunity for…
As we kick off 2019, I want to let you in on some big, totally awesome new stuff we have coming your way in February. I would be remiss to pass up the opportunity to use the Golden Globe win of the great flick Spider-Man: Into the Spider-Verse to create our web (see…
With unemployment at a record low, today’s job candidates have options. Despite your best recruiting efforts, getting a candidate in the door doesn’t guarantee they’ll accept an offer. And more often than not, your client’s ideal candidate is also the top choice at another company. So in this race for top talent, how can staffing…
Times HAVE changed. While word of mouth is still important, there is a whole new medium where your reputation is being discussed – and it’s online. I know I personally let the world know if I’ve had a good experience online – like when MailChimp provided me with great customer service AND a free…
As a provider of outsourced HR services you already know that your business’ reputation is an integral component of your business strategy. But, what you might not realize is just how much your buyers want to hear from your clients during their vetting process. ClearlyRated’s 2018 HR Services Benchmark Study shows that buyers of outsourced…
As an accounting firm partner, administrator, or marketer – you already know that your firm’s reputation is an integral component of your business strategy. But, what you might not realize is just how much your potential buyers care about your firm’s reputation. ClearlyRated’s 2018 Accounting Industry Benchmark Study finds that today’s accounting buyers rank firm…
Yelp, Google+, TripAdvisor – if I asked you to tell me about your company’s “online reputation” strategy, these are likely the websites that would come to mind. These online rating platforms were born of (and have helped usher in) a new era of digital buyer behavior; one that capitalizes on the innate human desire to…
Don’t leave your clients hanging… A common concern we hear from service providers that conduct regular client satisfaction surveys is what to do after surveying their clients. There is plenty of work to be done while surveys are in the field: reaching out to detractors and moving through issue resolution; celebrating service wins and recognizing internal…
As the Director of Client Services for ClearlyRated, I work closely with hundreds of staffing firms who leverage client and talent satisfaction surveys to improve the experience of what it’s like working with their business. Most staffing firm clients easily recognize the importance of client-based feedback, yet fail to realize that keeping an ongoing pulse…
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Bain & Company, and Fred Reichheld.
