What’s inside? In an industry where only 1 in 3 clients are, on average, willing to recommend their primary firm to a friend or colleague, the value of checking in with your clients and candidates cannot be overstated. But where, and how, should your firm begin when designing a satisfaction survey initiative? And what steps…
What’s inside? 3 out of 4 accounting clients say they would like a consistent way to provide feedback to their providers. But where, and how, should your firm begin when asking clients how you can improve? Designing a satisfaction survey initiative is a great place to start. What steps can be taken to maximize the ROI of…
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Bain & Company, and Fred Reichheld.
